• Problem Logs

  • Do you have an account with us?

  • Please contact our Customer Service team using the links below

    Asmodee UK Limited

    Coiledspring Games 

  • Contact Details

  • Problem Log Type

  • Please select the type of Problem Log you would like to raise. Please see below a brief description of each one. This will help ensure your issue is forwarded to the correct team as quickly as possible

  • Shipping Error - Received a Delivery Note and Tracking Number
    - DPD App shows missing delivery, missing parcels or unclear
    Shortage - DPD/UPS shows all parcels as delivered
    Faulty  - Product is fully sealed and has parts missing/broken
    Damage - Delivery or item damaged in transit
    Input Error - Order incorrectly input by staff member
    Overage - Received extra of the stock order, but not listed on the invoice
    - Item not listed on your invoice
    Pricing Error - Discount not applied or incorrect
    - Incorrect price on the invoice
    Mispick - Item received in error in place of the line ordered
    Tracking - Order has shipped but no tracking on Delivery Note
  • Problem Log Type*

  • Shortage

  • Did you receive the order in the last 48 hours?*

  • As per our T&C's we are unable to investigate a shortage if not reported within 48 hours. If you have an further enquiries please get in contact with you account handler

  • Which courier delivered your order?*
  • Was the delivery a pallet?*
  • Was It broken down by the courier?
  • Was it signed for as a broken down pallet?
  • Items Affected:
    Please fill out the below text field or attach an excel document
    including the below details:
    Item Code Item Name Qty Ordered Qty Missing
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  • Faulty

  • Items Affected*
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  • Would you like to....

  • Damage

  • Items Affected*
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  • Would you like to....

  • Overage

  • Items Affected*
  • Would you like to....*

  • Shipping Error

  • Is the whole invoice affected?
  • Items Affected*

  • Input Error

  • Pricing Error

  • Items Affected*

  • Mispick

  • Items Ordered*
  • Items Received*
  • Would you like to....*

  • Submit Request For Tracking Details

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  • Should be Empty: